At fire88, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player on our platform.
Six principles that guide everything fire88 does with your personal data. These are our promises to you.
All data transmitted between your device and fire88 servers is protected by industry-standard 256-bit SSL encryption, making interception by third parties virtually impossible.
fire88 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is used solely to operate the platform and improve your experience.
We collect only the data we genuinely need to deliver our service, verify your identity, process transactions, and comply with our licensing obligations — nothing more.
Your personal and financial data is stored on secure servers with strict access controls. Only authorized fire88 personnel with a legitimate operational need may access your records.
We respect your right to access, correct, export, and request deletion of your personal data. Submit a request to our support team and we will respond within 30 days.
Promotional communications from fire88 are opt-in by default. You may withdraw consent and unsubscribe from marketing emails or SMS at any time with immediate effect.
fire88 ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who use our online betting and gaming platform. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed.
This policy applies to all players who have registered or are registering an account on fire88, including players based in Indonesia and other jurisdictions where our services are accessible. We encourage you to read this document carefully alongside our Terms & Conditions.
fire88 is the data controller responsible for your personal data. As data controller, we determine the purposes and means of processing your personal information in connection with the operation of the fire88 platform. All data-related inquiries should be directed to our Data Protection contact as detailed in Section 14 of this policy.
fire88 collects the following categories of personal data:
fire88 collects your personal data through the following channels:
The table below summarizes the purposes for which fire88 processes your personal data and the legal basis for each activity:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contractual necessity |
| Identity verification (KYC / AML compliance) | KYC documents, financial data | Legal obligation |
| Processing deposits and withdrawals | Financial, transaction data | Contractual necessity |
| Fraud prevention and security monitoring | Technical, usage, financial data | Legitimate interest |
| Customer support and dispute resolution | Identity, communications data | Contractual necessity |
| Responsible gaming monitoring | Usage, betting history | Legal obligation / legitimate interest |
| Sending promotional communications | Contact, preference data | Consent |
| Platform analytics and improvement | Technical, usage data (anonymized) | Legitimate interest |
fire88 does not sell or rent your personal data. We share your data only in the following limited circumstances:
We engage carefully selected third-party vendors to support platform operations. These include payment processors (handling transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and other methods), KYC verification providers, cloud hosting services, and cybersecurity firms. All service providers are bound by strict data processing agreements and may use your data only for the specific services contracted.
To resolve technical disputes or provide support related to specific games, limited gameplay data may be shared with the relevant game studio (e.g., Pragmatic Play, Evolution Gaming, Spribe, Microgaming). This sharing is minimal and restricted to data necessary to resolve the specific issue.
fire88 may be required to disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally compelled to do so. We will notify you of such disclosure requests where legally permitted.
In the event of a merger, acquisition, or sale of all or part of fire88's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to how your data is processed.
fire88 uses cookies and similar tracking technologies to enhance your platform experience, maintain session security, and gather analytics on platform performance. The following cookie types are used:
You can control cookie preferences through your browser settings. Note that disabling essential cookies may prevent certain platform features from functioning correctly.
fire88 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our licensing obligations and applicable law. The general retention schedule is as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after closure |
| KYC documents | Duration of account + 5 years after closure |
| Transaction and financial records | Duration of account + 7 years after closure |
| Betting and wagering history | Duration of account + 5 years after closure |
| Customer support communications | 3 years from date of interaction |
| Marketing preference records | Until consent is withdrawn, then 1 year |
| Technical / server logs | 12 months on a rolling basis |
After the applicable retention period expires, data is securely deleted or anonymized so that it can no longer be associated with any individual player.
fire88 implements a multi-layered approach to data security, including the following technical and organizational controls:
While we apply every reasonable technical safeguard, no method of electronic storage or internet transmission can guarantee absolute security. In the event of a data breach that poses a risk to your rights, fire88 will notify affected players without undue delay and take all necessary remedial action.
As a player on fire88, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days of receiving your request.
Please note that some rights are subject to limitations where fire88 has overriding legal obligations — for example, we are required to retain KYC and financial records for a defined period under our licensing terms regardless of a deletion request.
fire88 strictly prohibits access by anyone under the age of 21. We do not knowingly collect or process personal data from minors. As part of our KYC process, all players are required to submit valid proof of age before withdrawal functionality is activated.
If fire88 discovers that an account has been registered by or on behalf of an individual under 21, the account will be immediately suspended, all funds will be frozen pending investigation, and any winnings may be forfeited. Any personal data belonging to a confirmed minor will be deleted as soon as it is no longer required for the purposes of the investigation.
If you believe a minor has registered on fire88, please contact us immediately at [email protected].
fire88 operates internationally, and as a result, your personal data may be transferred to and stored on servers located outside of Indonesia. Such transfers occur in connection with our hosting infrastructure, third-party service providers, and game studio partners.
Where your data is transferred outside your country of residence, fire88 ensures that appropriate safeguards are in place — including contractual data protection clauses with all receiving parties — to maintain a standard of protection equivalent to that applied within our platform.
fire88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When material changes are made, we will notify registered players via email and by prominent notice on the platform.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Continued use of the fire88 platform after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way fire88 handles your personal data, please contact our Data Protection team:
Email:
[email protected]
Response Time:
Within 30 days for formal data requests; within 2 hours for general support inquiries
Support Hours:
24/7 Live Chat available on the platform
If you are not satisfied with our response to a privacy-related complaint, you may escalate the matter to the relevant supervisory authority in the jurisdiction where fire88 holds its international gaming license.
Our support team is available 24/7 to address your data protection concerns, or explore our other policy pages below.